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Vet Practice
Management Software

Veterinary practice management software

Rank 44 of 57

Merlin

Full PIMS

47

How clearly they explain things

Practice type
Veterinary practices of multiple sizes
Deployment
Cloud
Pricing
  • No Public Numeric Pricing Captured
Markets
UK veterinary practices; multiple sizes/scales

Merlin is MWI Animal Health’s cloud practice system for UK clinics and groups. Scheduling, records, billing, inventory and two-way messaging sit in one product, with MWI Pet, MWI Wholesale, Dojo payments and VetConnect PLUS among the named connections.

Vendor websiteChecklist

What Merlin tells you

We read what Merlin publishes and score nine things a practice manager usually needs to know. A high score means they have said more. It does not mean the software is better. See the method.

Is Merlin cloud-based?

How clearly they explain this: 5/5

Yes. The product is cloud-based veterinary technology.

Source: Merlin · checked 17 August 2026

Does Merlin publish its pricing?

How clearly they explain this: 0/5

A numeric subscription price is not listed. Pricing is reached through MWI.

Source: Merlin · checked 17 August 2026

Does Merlin publish contract terms?

How clearly they explain this: 0/5

We did not find a public answer on minimum term, notice or how you leave.

Source: Merlin · checked 17 August 2026

Does Merlin have AI?

How clearly they explain this: 0/5

We did not find enough on their public site to say what AI they offer.

Source: Merlin · checked 17 August 2026

Does Merlin have an API?

How clearly they explain this: 4/5

Yes. Named connections include MWI Pet, MWI Wholesale, Dojo POS, online payment links, insurance and direct debit, and VetConnect PLUS.

Source: Merlin · checked 17 August 2026

Who is Merlin for?

How clearly they explain this: 4/5

The product is aimed at independent UK practices and larger groups, with cross-practice visibility.

Source: Merlin · checked 17 August 2026

Does Merlin explain how to switch over?

How clearly they explain this: 3/5

Training is offered through Merlin Academy. A detailed historical-data conversion scope is not set out.

Source: Merlin · checked 17 August 2026

What does Merlin say it does?

How clearly they explain this: 5/5

Coverage includes customers, appointments, clinical treatment, inventory, orders, accounting, reporting, health-care plans and two-way messaging.

Source: Merlin · checked 17 August 2026

Can practices export their data from Merlin?

How clearly they explain this: 0/5

An export-on-exit path is not listed in the sources checked.

Source: Merlin · checked 17 August 2026

Questions to ask before you buy

Ask these before you sign. A low score means we could not find the answer on their public site — not that the product cannot do that thing.

  • Which add-ons are compulsory?
  • Are extra users, vets or sites charged separately?
  • What is the minimum term?
  • What notice is required to leave?
  • Which AI features are included in the base price?
  • Can AI be left unused without losing the rest of the product?
  • Can we export all client and patient records?
  • Are documents and images included in the export?

Print or download this checklist

Related research

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Sources

Checked: 2026-08-17

Is this information out of date?

Send a public link — a pricing page, contract terms, API docs or an export policy. Private sales material does not count as a public answer.

We will check the public URL against the current scores.

Merlin Veterinary Software: Integrations, Cloud & Features