Shepherd vs Digitail
Looking at both together, they tell you the least about pricing and getting your data out. You would miss that if you only opened each vendor page on its own and read the headlines.
They both explain a similar amount about cloud or on-site, AI, other software it connects to, who it is for, switching over, and what it does.
Shepherd is described for companion and groups work.
Digitail is described for groups and multi-site work.
Side by side
| What we look at | Shepherd | Digitail |
|---|---|---|
| How clearly they explain things | 62 | 78 |
| Cloud or on-site | 5 / 5 Shepherd is cloud-based and is used from any browser. | 5 / 5 Digitail is cloud-based and runs on desktop, tablet and phone. There is no on-site server. |
| Pricing | 2 / 5 Pricing is reached through a demo. A live numeric plan is not listed. | 4 / 5 Plans are Mobile, Growth, Growth AI and Enterprise. Numeric prices are not listed. New clinics are pointed at a De Novo / Kick Start route. |
| Contracts | 0 / 5 We did not find a public answer on minimum term, notice or how you leave. | 0 / 5 We did not find a public answer on minimum term, notice or how you leave. |
| AI | 4 / 5 AI documentation tools are built into the PIMS and trained on clinical cases. | 5 / 5 Tails AI covers scribe, intake, record summaries, voice-to-invoice, concierge, discharge notes, a practice-manager agent and a commission… |
| Other software it connects to | 4 / 5 Inventory ordering, labs, imaging and client tools are included. | 5 / 5 There is an open API and more than 40 named connections, including IDEXX, Vetcove and VetSource. |
| Who it is for | 5 / 5 The product is aimed at small-animal general practice and groups. | 5 / 5 Plans start with mobile clinics and run through brick-and-mortar practices to multi-location Enterprise groups. |
| Switching over | 3 / 5 Onboarding is described as phased, including practices coming off paper. Current conversion scope is confirmed in a demo. | 4 / 5 An in-house team migrates from systems including Avimark and Cornerstone. There is a test environment, a workflow consultant and… |
| What it does | 5 / 5 Coverage includes visit workflow, records, automated invoicing, inventory, reporting and discharge instructions. | 5 / 5 Coverage includes SOAP records, scheduling, online booking, inventory, billing, boarding, whiteboard, anaesthesia monitoring, marketing,… |
| Getting your data out | 0 / 5 We did not find a public explanation of how you export your data and leave. | 2 / 5 CSV report exports, regular backups, two-factor authentication and role-based access are listed on every plan. |
Shepherd vs Digitail pricing
Shepherd on pricing. Pricing is reached through a demo. A live numeric plan is not listed. We last checked their public pages on 17 August 2026.
Digitail on pricing. Plans are Mobile, Growth, Growth AI and Enterprise. Numeric prices are not listed. New clinics are pointed at a De Novo / Kick Start route. We last checked their public pages on 17 August 2026.
Shepherd vs Digitail contracts
Shepherd on contracts. We did not find a public answer on minimum term, notice or how you leave. We last checked their public pages on 17 August 2026.
Digitail on contracts. We did not find a public answer on minimum term, notice or how you leave. We last checked their public pages on 17 August 2026.
Shepherd vs Digitail cloud
Shepherd on cloud or on-site. Shepherd is cloud-based and is used from any browser. We last checked their public pages on 17 August 2026.
Digitail on cloud or on-site. Digitail is cloud-based and runs on desktop, tablet and phone. There is no on-site server. We last checked their public pages on 17 August 2026.
Shepherd vs Digitail AI
Shepherd on AI. AI documentation tools are built into the PIMS and trained on clinical cases. We last checked their public pages on 17 August 2026.
Digitail on AI. Tails AI covers scribe, intake, record summaries, voice-to-invoice, concierge, discharge notes, a practice-manager agent and a commission calculator. Growth includes the scribe; Growth AI adds the wider set. We last checked their public pages on 17 August 2026.
Shepherd vs Digitail integrations
Shepherd on other software it connects to. Inventory ordering, labs, imaging and client tools are included. We last checked their public pages on 17 August 2026.
Digitail on other software it connects to. There is an open API and more than 40 named connections, including IDEXX, Vetcove and VetSource. We last checked their public pages on 17 August 2026.
Shepherd vs Digitail migration
Shepherd on switching over. Onboarding is described as phased, including practices coming off paper. Current conversion scope is confirmed in a demo. We last checked their public pages on 17 August 2026.
Digitail on switching over. An in-house team migrates from systems including Avimark and Cornerstone. There is a test environment, a workflow consultant and launch-day support. We last checked their public pages on 17 August 2026.
Shepherd vs Digitail data portability
Shepherd on getting your data out. We did not find a public explanation of how you export your data and leave. We last checked their public pages on 17 August 2026.
Digitail on getting your data out. CSV report exports, regular backups, two-factor authentication and role-based access are listed on every plan. We last checked their public pages on 17 August 2026.
Where they tell you different amounts
They tell you different amounts about pricing and getting your data out.
Shepherd on pricing. Pricing is reached through a demo. A live numeric plan is not listed. We last checked their public pages on 17 August 2026.
Digitail on pricing. Plans are Mobile, Growth, Growth AI and Enterprise. Numeric prices are not listed. New clinics are pointed at a De Novo / Kick Start route. We last checked their public pages on 17 August 2026.
Shepherd on getting your data out. We did not find a public explanation of how you export your data and leave. We last checked their public pages on 17 August 2026.
Digitail on getting your data out. CSV report exports, regular backups, two-factor authentication and role-based access are listed on every plan. We last checked their public pages on 17 August 2026.
What they explain clearly
Both have published a usable answer on cloud or on-site, AI, other software it connects to, who it is for, switching over, and what it does.
That is shared information, not a verdict on which product is better.
Questions you still need to ask
Shepherd still does not say much in public about contracts and getting your data out.
Digitail still does not say much in public about contracts.
Who each system is for
Shepherd is described for companion and groups work.
Digitail is described for groups and multi-site work.
What they say about price
Digitail list prices you can read before speaking to sales. Shepherd does not.
Shepherd on pricing. Pricing is reached through a demo. A live numeric plan is not listed. We last checked their public pages on 17 August 2026.
Digitail on pricing. Plans are Mobile, Growth, Growth AI and Enterprise. Numeric prices are not listed. New clinics are pointed at a De Novo / Kick Start route. We last checked their public pages on 17 August 2026.